Information is crucial before, during, and after an emergency.  Team Norfolk is committed to providing timely, accurate, actionable and accessible information through a variety of means. This includes utilizing technology such as alert notifications to your landline and WEA alerts to cell phones, social media, and information sharing through traditional TV and AM/FM radio.

Norfolk Alert is our primary system for emergency-related messaging. Please take action and register today! 

Emergency Communications  Plan

Your emergency communication plan should include extra cellular phone charging devices as well as additional communication tools: AM/FM radio, smartphone alerts, and apps, and a NOAA Weather Radio with additional batteries is recommended. Make sure you follow the City of Norfolk Social Media accounts on Facebook and Twitter for alerts and tips on how to prepare. 

Household Information

Write down phone numbers and email addresses for everyone in your household and other contacts, including extended family, friends, neighbors, or coworkers. This information will help you reconnect with others even if you don’t have your mobile device with you or if the battery runs down.

If you have a household member who is deaf or hard of hearing, or who has a speech disability and uses traditional or video relay service (VRS), include information on how to connect through relay services on a landline phone, mobile device, or computer.

Write down or store phone numbers for emergency services, utility and service providers, medical providers, veterinarians, insurance companies, alternate transportation providers, and other critical services. Make sure you are signed up for alerts and warnings from your school, workplace, and/or military command.

Out of Town Contact

Identify someone outside of your community or state who can act as a central point of contact to help your household reconnect. In a disaster, it may be easier to make a long-distance phone call because local phone lines can be overwhelmed or impaired. You can also try texting, using Wifi calling on your phone,  satellite texting on newer phones, or using social media to tell your friends and family you're okay after a storm.