Additional Services

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Can I access the Internet in the library? How do I reserve a computer?

Yes, the Internet is accessible at all branches on Library computers as well as through our wireless network. If you have a Library card, you may call any branch during regular hours to reserve time on a computer.

In order to use a public computer, you'll need to register for a library card or an Internet card. You will also need to know your PIN number. If you do not know your PIN number, you may request it from the Circulation Desk with a valid photo ID. Use of the Internet in the library is governed by the Library's Computer and Internet Use Policy.

What kinds of software are available on Library computers?

The Library offers standard office software such as the Microsoft Office suite and an Internet browser.

Can I connect my laptop to a wireless network in the Library?

Yes, all libraries have free wireless access available. The wireless network is security-enabled and requires a network key and username and password. Please ask at any service desk for logon information. Find more information about the NPL wireless network.

Do you have scanners available?

Yes. All of our branch libraries have scanners available for public use.

Do you offer color printing?

Some of our branches offer color printing. Currently, our color printers are located at Horace C. Downing Branch, Jordan-Newby Anchor Branch at Broad Creek, Lafayette Branch, and Larchmont Branch.

Do you offer computer classes or training?

Yes. We offer free training workshops on such subjects as basic computer use, the Internet, web-based email, smartphones, eBooks, and Microsoft Office programs. View the current technology schedule or find class materials and other helpful links on our Technology Training Center page.

Do you offer services for persons with disabilities?

The Library offers materials in large print and audiobook formats which may be useful for persons who are blind, unable to read standard print, or who otherwise cannot use standard books. Other services are available through the Virginia Department for the Blind and Vision Impaired which offers titles in cassette and disc, Braille, large print, and electronic text. Required playback equipment and accessories are also furnished. Books and equipment are mailed to and from eligible persons using the "free matter for the blind" mailing privilege. For more information, visit Accessibility Services.

Do you have tax forms?

No. All tax forms are now accessible online. Printable forms are also available from the Virginia Department of Taxation and from the IRS. Our Library computers are available to those with our Libray Card for viewing, printing and filling out tax forms. We do not offer assistance with filling out tax forms.

Do you have a fax machine I can use?

Three of our branch libraries, Barron F. BlackBlyden, and Horace C. Downing have fax machines for public use; Horace C. Downing can only send local faxes. Local faxes are $1 per page and long distance faxes are $2.25 for the first page, $1 for each additional page. We cannot receive faxes. 

Do you offer proctoring services?

We do not offer proctoring services. However, Tidewater Community College (TCC) does offer proctoring services at four testing centers in Norfolk, Virginia Beach, Chesapeake and Portsmouth. Locations and contact numbers are available on the TCC website.

For more information, visit our policy page. If you have further questions, or need assistance, please visit or call one of your local Norfolk Public Library branches; our staff is knowledgeable and happy to help.