Privacy Policies

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Credit Card Privacy Statement

In compliance with PCI-DSS (Payment Card Industry Data Security Standards), the credit/debit card payment details collected are encrypted at the point of swipe using secure server technology. At no time does the Library store credit card information. This information is only made accessible to authorized credit card vendors and financial institutions to complete your transaction.

Use of Third Party Analytics Software

The Norfolk Public Library website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”) to gather and analyze website-use data to better serve our web visitors. Google Analytics uses “cookies”, which are text files placed on your computer, to help the website analyze how users engage and use the site. The information generated by the cookie about your use of the website (including your IP address) is not personally identifiable and will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage to improve this site. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this, you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

Libraries that use data from Google Analytics and other third-party software providers use such data in the aggregate and do not associate use of any web page or any resource with a particular computer or a particular user. Confidentiality of our visitors is of the utmost importance, and no private information is collected or distributed by the library through its use of Google Analytics.

For information on Google's cookie policies and privacy policies, please see Google Analytics Privacy. You may prevent Google Analytics cookies and tracking on all sites by disabling cookies on your browser or by using the Google Analytics Opt-Out tool.