Personal Identification Number (PIN) Policy

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Norfolk Public Library Personal Identification Number (PIN) Policy

Policy Statement

Any registered cardholder of the Norfolk Public Library System may select and use a Personal Identification Number (PIN) to electronically access their borrower's record.


It is the responsibility of the cardholder to keep their PIN private.

Using a PIN cardholders may check their library records to view materials currently borrowed or fines owed, to renew items, to place reserves, use library computers, or to accomplish other electronic transactions remotely without visiting the library's circulation desk.

To select and activate a PIN, a borrower must visit a Norfolk Public Library location in person with their library card and provide acceptable photo identification. The cardholder has the option to select a four digit number or use a system-generated number.

Should a patron forget their PIN or wish to change it, they must again visit the library in person with their library and acceptable photo identification. If a patron knows their PIN but would like to change it, they may also do so online by accessing their borrower's record in the library's online catalog. Cardholders may inquire about forgotten PINs by email if the email originates from the email account already on the cardholder's record. For security reasons PINs may not be disclosed or changed by telephone.

The Norfolk Public Library reserves the right to restrict the use of individual PINs should abuse occur.