Frequently Asked Questions

Yes, the Internet is accessible at all branches on Library computers as well as through our wireless network. If you have a Library card, you may call any branch during regular hours to reserve time on a computer.

In order to use a public computer, you'll need to register for a library card or an Internet card. You will also need to know your PIN number. If you do not know your PIN number, you may request it from the Circulation Desk with a valid photo ID. Use of the Internet in the library is governed by the Library's Computer and Internet Use Policy.

The Library offers standard office software such as the Microsoft Office suite and an Internet browser.

Yes, all libraries have free wireless access available. The wireless network is security-enabled and requires a network key and username and password. Please ask at any service desk for logon information. Find more information about the NPL wireless network.

Yes. All of our branch libraries have scanners available for public use.

Some of our branches offer color printing. Currently, our color printers are located at Jordan-Newby Anchor Branch at Broad Creek, Lafayette Branch and Larchmont Branch.

Yes. We offer free training workshops on such subjects as basic computer use, the Internet, web-based email, smartphones, eBooks, and Microsoft Office programs. View the current technology schedule or find class materials and other helpful links on our Technology Training Center page.

The Library offers materials in large print and audiobook formats which may be useful for persons who are blind, unable to read standard print, or who otherwise cannot use standard books. Other services are available through the Virginia Department for the Blind and Vision Impaired which offers titles in cassette and disc, Braille, large print, and electronic text. Required playback equipment and accessories are also furnished. Books and equipment are mailed to and from eligible persons using the "free matter for the blind" mailing privilege. For more information, visit Accessibility Services.

We do not currently offer faxing services.

We do not offer proctoring services. However, Tidewater Community College (TCC) does offer proctoring services at four testing centers in Norfolk, Virginia Beach, Chesapeake and Portsmouth. Locations and contact numbers are available on the TCC website.