Frequently Asked Questions

• Call 911 for medical or police-related emergencies.
• If you are unable to care for your basic needs due to your disability, it is an emergency. If you are thinking about harming yourself or someone else, or if you have a need to talk to a crisis counselor, it is an emergency. In this case, you should call our Emergency Services Hotline at 757-664-7690. This service is available 24 hours a day, 7 days a week.
• If you are running out of medication, please contact your individual Care Coordinator who you regularly work with on the next business day.  If you are out of medication, please contact your individual Care Coordinator who you regularly work with on the next business day.  If you have other additional service needs, please contact your individual Care Coordinator who you regularly work with on the next business day.

Your Care Coordinator should be your primary point-of-contact for all of your services here at the Norfolk Community Services Board. Care Coordinators will always be a provider with whom you have had face-to-face contact, as well as provided you with services in the past.

Call our Reimbursement Office at 757-823-1665.

For job openings and employment information, call Human Resources at 757-823-1668. You may also visit the City of Norfolk Human Resources web site.

Call TDD: 1-800-552-7917.

Call the Office of Consumer Relations at 757-756-5861.

Call the Office of Consumer Relations at 757-823-1692.

View the copy of our NCSB Handbook (PDF). You may also obtain a printed copy of the handbook at any of the Norfolk CSB Facilities.