Frequently Asked Questions

The City’s ACFR is available for viewing online. If you would like a hard copy of the document from the most recent year Click Here

Questions about payment of property taxes should be directed to the City Treasurer’s office 757-664-7800. Questions regarding the assessment of Personal Property taxes should be directed to the Commissioner of the Revenue, at 757-664-7884, and regarding the assessment of Real Estate taxes should be directed to the City Assessor’s office at 757-664-4732.  Additional information may be found on the City Treasurer’s page.

Risk management pertains to how the City addresses the loss of the City's human, material, and monetary resources and involves the systematic and continuous identification of loss exposures, an analysis of exposures in terms of frequency and severity probabilities, an application of sound risk control and safety procedures, and financing/handling of risk mitigation strategies consistent with the City's financial resources.  Risk Management includes a variety of operations: Non-litigated tort claims, claims administration, employee safety, auto liability, and all property and casualty programs (both insured and self-insured).  The Risk Management Division supports two key business functions focused on risk financing:  These include internal management consulting regarding insurance, risk analysis, and risk financing alternatives and administrative oversight of liability claims.  The Risk Manager oversees these operations and handles the negotiation and acquisition of insurance.

To file a report or make a claim, contact:

City Attorney’s Office

810 Union St., Ste. 900

Norfolk, VA 23510

Phone: (757) 664-4529

Fax: (757) 664-4201

Email: claims@norfolk.gov

For damages due to conditions of public rights of way (i.e., streets / sidewalk / drainage lines) and sewer / utility lines / potholes / fallen trees contact the City Attorney’s Office via email at claims@norfolk.gov.

Reasonable Mitigation will be determined by the facts and circumstances of your claim. You should take steps to minimize the extent of loss, where possible, as to not create additional damages. This may include filing a claim with your insurance company or paying for some repairs out-of-pocket while the investigation is ongoing.  You should retain photographs, estimates, and receipts related to any mitigation efforts.

Norfolk Public Schools maintains a risk management division separate from the city.  Contact their office:

Norfolk Public Schools

Director, Risk Management

800 E. City Hall Avenue

Norfolk, VA 23510

Phone: (757) 628-3856

Fax: (757) 628-3817

The City’s occupational safety and industrial hygiene functions are administered by the Human Resources Department.  Contact the City Safety Office:

City Safety Officer

City of Norfolk

Human Resources Department

800 East City Hall Avenue

Norfolk, VA 23510

Ph: (757) 664-4495

Fax: (757) 664-4078