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Utilities

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Physical Address:

810 Union St
Suite 101
Norfolk, VA 23510

Mailing Address:

P. O. Box 1080
Norfolk, VA 23510

Phone:

Emergency Phone:

Fax:

757-664-6375

Link: Utilities Page

Email Utilities

Customer Lobby

810 Union St, Suite 101

24hr Emergency & Backflow Emergency Reporting Information:
For water and sewer main breaks and backflow emergencies:

Backflow Incident Report Form

Customer Service:
757-664-6700

Contact Administration:
757-664-6701

Fax:
757-664-6375

Staff
Name	Title	Email	Phone	Additional Phone
Fonotova, Olga	Accounting & Budget Manager		757-664-6843
Carteris, Robert	Director of Utilities		757-664-6701
Keough, Mary	Assistant Director		757-823-1005
Smith, Victoria	Water Quality Manager		757-441-5678
Moore, Wayne	Combined Operations Manager		757-823-1023
Maslyn, Ryan	Water Production Manager		757-441-5678
Hodges, Trinette	Water Accounts Manager		757-664-6700
Casey, Brian	Management Services Administrator		757-664-6758
Matthews, Jr., PE, H. L. (Lenny)	Assistant Director		757-807-1688

Water and Sewer Records Request

Physical Address:

Norfolk, VA 23510

Mailing Address:

Norfolk, VA 23510

Please send an email containing your name, phone number, and a map of the area for which you’d like water and sewer records.

Email Water and Sewer Records

Public Information

Physical Address:

Norfolk, VA 23510

Mailing Address:

Norfolk, VA 23510

Phone:

Public Information Website

Hydrant Flow Test Request

Physical Address:

Norfolk, VA 23510

Mailing Address:

Norfolk, VA 23510

Fats, Oils and Grease (FOG) Abatement Program

Physical Address:

Norfolk, VA 23510

Mailing Address:

Norfolk, VA 23510

Phone:

FOG Program Website

Cross Connections Office

Physical Address:

Norfolk, VA 23510

Mailing Address:

Norfolk, VA 23510

Phone:

757-441-5774 Ext. 262

Cross Connection Website

Report a Problem

Physical Address:

Norfolk, VA 23510

Mailing Address:

Norfolk, VA 23510

Phone:

Water and Sewer Emergencies Website

Water Accounts Customer Service

Physical Address:

Norfolk, VA 23510

Mailing Address:

Norfolk, VA 23510

Phone:

Customer Service Website

Reservoir Management

Physical Address:

6040 Waterworks Road
Norfolk, VA 23510

Phone:

757-441-5678 Ext. 253

Link: Reservoir Webpage

Reservoir Management Website

Return to Staff Directory